SHIPPING POLICY
Delivery Destination
Ralumoniqa currently offers shipping to Germany. Orders are dispatched from the United Kingdom.
We aim to provide clear delivery information at checkout and to deliver orders within the estimated timeframe for the shipping option selected.
Available Shipping Options
Free Standard Shipping
Cost: Free
Estimated delivery: 4–5 business days
Insured Express Shipping
Cost: €4.95
Estimated delivery: 2–3 business days
The delivery estimates refer to business days and exclude weekends and public holidays. They are estimates rather than guaranteed delivery dates unless a specific guarantee is expressly provided at checkout.
Order Processing
Orders are processed after payment has been successfully confirmed and the information required to fulfil the order has been received.
Processing and dispatch may be affected by stock availability, payment verification, public holidays, or circumstances requiring additional checks.
The delivery estimate begins after dispatch, not necessarily at the moment the order is placed.
Shipping Confirmation and Tracking
Where tracking information is available, it may be provided by email or through the relevant delivery service.
Tracking availability depends on the shipping method and carrier. Customers should use the tracking information provided to follow their shipment and check for delivery updates.
Delivery Address
Please ensure that your delivery address, postal code, email address, and telephone number are accurate at checkout.
If an address is incorrect or incomplete, delivery may be delayed or unsuccessful. Contact info@Ralumoniqa.com as soon as possible if you notice an error after placing an order.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Delays and Undelivered Orders
Delivery may be delayed by carrier disruptions, customs procedures, severe weather, public holidays, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery period, contact info@Ralumoniqa.com with your order number. We will review the available tracking information and assist with the next steps.
Nothing in this policy limits your legal rights if an order is lost, delivered late, or never delivered.
Unless another delivery period has been agreed, applicable consumer law may require delivery within 30 days. Where delivery fails within the legally applicable period, you may have rights to set an additional reasonable deadline or terminate the contract and obtain a refund, subject to the circumstances and applicable law.
Customs, Duties, and Taxes
Orders dispatched from the United Kingdom to Germany may be subject to customs procedures, import VAT, duties, or other charges depending on the shipment and the applicable tax and customs arrangements.
Any additional charges that the customer is required to pay will be communicated before purchase where required by law. If a charge cannot be calculated in advance, the applicable information will be disclosed before the order is completed.
Customers should review the order total and delivery information before confirming payment.
Damaged Packages
If your package arrives visibly damaged, please contact info@Ralumoniqa.com and provide your order number and photographs of the packaging and product where possible.
We will review the issue and assist in accordance with our Returns & Refund Policy and applicable law.
Contact Information
ASTRA MODA SRL
Via Andrea Appiani 12
20121 Milano (MI), Italy
Email: info@Ralumoniqa.com
Telephone: +39 350 852 0114