PRIVACY POLICY
Introduction
ASTRA MODA SRL, operating the Ralumoniqa online store, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, how we use it, the circumstances in which we share it, and the rights available to you under applicable data protection legislation.
Company contact details:
ASTRA MODA SRL
Via Andrea Appiani 12, 20121 Milano (MI), Italy
VAT Number: 11621020962
Email: info@Ralumoniqa.com
Telephone: +39 350 852 0114
Personal Information We Collect
Depending on how you interact with our store, we may collect the following categories of personal information:
Contact information, including your name, email address, telephone number, billing address, and delivery address.
Order information, including products purchased, order numbers, order dates, payment status, shipping information, returns, refunds, and customer service communications.
Payment information, including payment method, transaction references, and payment status. Payments are processed through third-party payment providers. We do not intend to collect or store complete payment card details when these are handled directly by the payment provider.
Technical information, including IP address, browser type, device information, website activity, and technical logs where collected.
Communication information, including messages and information you provide when contacting customer support.
Information collected through cookies and similar technologies, subject to your applicable consent choices and browser settings.
How We Use Your Information
We use personal information for the following purposes:
To process, confirm, and fulfil orders.
To arrange shipping and delivery to your address.
To process payments, refunds, cancellations, and returns.
To communicate with you about your order or customer service request.
To detect, investigate, and prevent fraud, unauthorized transactions, and misuse of our website.
To maintain website security, troubleshoot technical problems, and improve the customer experience.
To comply with applicable accounting, tax, consumer protection, and other legal obligations.
To send promotional communications only where permitted by law and, where required, with your consent.
Legal Bases for Processing
Where the GDPR applies, we process personal information on one or more of the following legal bases:
Contract: Processing necessary to accept and fulfil your order or respond to requests before entering into a contract.
Legal obligation: Processing necessary to comply with applicable legal, tax, accounting, or regulatory requirements.
Legitimate interests: Processing necessary for legitimate business purposes, such as preventing fraud, securing our website, and managing customer service, provided those interests do not override your rights.
Consent: Processing based on your freely given consent, where consent is required, including certain marketing communications and non-essential cookies.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Sharing Personal Information
We may share relevant personal information with service providers where necessary to operate our business, including:
Payment processors such as PayPal, card payment providers, Klarna, and Clearpay.
Delivery companies and logistics providers responsible for transporting orders.
Website hosting, ecommerce, security, and technical service providers.
Professional advisers, accountants, auditors, and legal advisers where necessary.
Public authorities, courts, regulators, and law enforcement agencies when disclosure is required by law or necessary to protect legal rights.
We do not sell your personal information to third parties.
Service providers are expected to handle personal information in accordance with applicable law and the arrangements governing their services.
International Data Transfers
Some service providers may process personal information outside the European Economic Area or the United Kingdom.
Where an international transfer is subject to data protection requirements, we will use an appropriate transfer mechanism or safeguard where required by law.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Order, transaction, and accounting records may be retained for the periods required by applicable tax, accounting, and other legal obligations.
Customer service communications are retained for as long as needed to resolve requests and maintain appropriate business records.
Technical and security records are retained according to their operational purpose and applicable retention requirements.
When personal information is no longer required, it will be deleted or anonymized where reasonably possible, subject to legal obligations and legitimate recordkeeping requirements.
Cookies and Similar Technologies
Our website may use essential cookies needed for website operation, shopping cart functionality, checkout, security, and payment processing.
Analytics, advertising, personalization, and other non-essential cookies may also be used where available and permitted by law.
Where consent is required, non-essential cookies will only be activated after the relevant consent has been obtained. You may manage your preferences through the cookie settings available on the website, where provided, or through your browser settings.
Blocking certain cookies may affect the functionality of the website.
Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
No online transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take appropriate steps to protect the information entrusted to us.
Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where the legal requirements are met.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Request a portable copy of certain personal information.
Withdraw consent where processing relies on consent.
Lodge a complaint with the competent data protection supervisory authority.
To exercise your rights, contact info@Ralumoniqa.com. We may need to verify your identity before responding.
If the GDPR applies to your information, you may contact the competent supervisory authority, including the Italian Data Protection Authority (Garante per la protezione dei dati personali), where appropriate.
Children's Privacy
Our online store is intended for general retail customers and is not designed to knowingly collect personal information from children in circumstances where parental consent is legally required.
If you believe a child has provided personal information unlawfully, please contact us so that we can assess and address the request.
Third-Party Websites
Our website may contain links to third-party websites or payment services. We are not responsible for the privacy practices of independent third parties. Please review their privacy policies before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, service providers, legal requirements, or data processing practices.
The current version will be published on our website with the applicable effective date.
Contact
For privacy-related questions or requests, contact:
ASTRA MODA SRL
Via Andrea Appiani 12
20121 Milano (MI), Italy
Email: info@Ralumoniqa.com
Telephone: +39 350 852 0114