RETURNS & REFUND
Returns
At Ralumoniqa, we want customers to be satisfied with their purchases. If you are not satisfied with an eligible product, you may request a return in accordance with this policy and applicable consumer protection law.
Customers purchasing online generally have a statutory right to withdraw from an eligible purchase within 14 days of receiving the goods, without providing a reason. Certain legal exceptions may apply.
To notify us of your decision to return an order, email info@Ralumoniqa.com. Please include your order number, the product you wish to return, and your request.
We will provide the applicable return instructions.
Return Conditions
Please handle products with reasonable care while deciding whether to keep them. Products should be returned with their original accessories, packaging, and other included items where reasonably possible.
You may inspect products to the extent necessary to establish their nature, characteristics, and functioning, as you would in a physical shop.
If a product has been used or handled beyond what is necessary for inspection, you may be responsible for any diminished value where permitted by law.
The absence of original packaging will not automatically remove a statutory right to withdraw.
Some products may be excluded from the right of withdrawal where a specific legal exception applies, such as certain personalized goods or sealed goods that are unsuitable for return for health or hygiene reasons after being unsealed.
Return Address
Returns should be sent to the following registered business address after you have contacted customer service and received the applicable return instructions:
ASTRA MODA SRL
Via Andrea Appiani 12
20121 Milano (MI)
Italy
Please contact us before sending a return so that we can identify the order and advise you of the appropriate procedure.
Return Shipping Costs
For a return because you have changed your mind, you are responsible for the direct return shipping costs where permitted by law and where this responsibility has been disclosed before purchase.
If the product is defective, damaged, incorrectly supplied, or otherwise fails to conform to the contract, the applicable statutory remedies will apply. You will not be required to bear costs that the law places on the seller.
We recommend using a trackable delivery service and retaining proof of postage. This recommendation does not limit your statutory rights.
Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery and contact us as soon as reasonably possible if an item arrives damaged, defective, or different from the product ordered.
Email info@Ralumoniqa.com with your order number, a description of the problem, and photographs where useful.
We will assess the issue and provide an appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.
Your statutory rights concerning faulty or non-conforming goods remain unaffected.
Refunds
When a return or cancellation qualifies for a refund, we will process the refund within the period required by applicable law.
For statutory withdrawal requests, refunds are generally made within 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you have supplied evidence that they have been sent back, whichever occurs first, where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction, unless another method is expressly agreed and does not cause you additional costs.
The refund will include the required standard delivery charges where applicable. If you selected a more expensive delivery method than our least expensive standard option, we are not required to refund the additional delivery cost where the law permits this exclusion.
The time it takes for a refund to appear in your account may depend on your bank or payment provider.
Exchanges
If you would like a different size, color, or product, contact customer service. Exchanges are subject to product availability and applicable law.
Where a direct exchange is unavailable, you may be able to return the original product and place a new order.
How to Contact Us
Email: info@Ralumoniqa.com
Telephone: +39 350 852 0114
Registered return address:
ASTRA MODA SRL
Via Andrea Appiani 12
20121 Milano (MI), Italy